Understanding how your customer process information and how you should present the contents of your sales script. Know exactly which selling style suits him.

Reading your candidates. This skill helps reveal information about your candidates and assist you in conducting a more effective job interview. It gives you a tremendous advantage in hiring the perfect candidate.

The skill enables you to read your potential business partner clearly and will help you make critical decisions like knowing if this person is a good match as a business partner. You would certainly like to know as much about the person you are going to invest in.

Profile people with greater accuracy. 

By understanding the profile type of a person, the best communication styles can be used to approach a situation.

After making the first good impression, the salesperson must remain likeable in this new relationship.

This session helps sharpen the participants in various areas, including people skills, intelligent communication, putting your customers in their ‘element’, and many psychological strategies.
Ensuring that the salesperson makes dramatic progress to closing the sale.

Referrals are one of the best ways of receiving opportunities that have been constantly overlooked. Whenever someone makes a referral, they take the risk on their reputation should
their recommendation not turn out well.

How then do salespeople get themselves referred? This session will provide a checklist of attributes and behaviours which gets you referrals, like rainfall.

There are things you can do to make customers loyal to you forever.

Getting others on your side and making them your cheerleaders is vital to ensuring opportunities keep flowing in. This session will provide ideas on how people can create the ‘wow’ factor for their clients and create a strong brand loyalty.

People can’t help you if they do not know what product r service you offer. There are precise action plans and steps to make your service and product visible in the market square. Use word-
of-mouth, social media, and other methods to ensure people know that you are the go-to person for that product. This session ensures that you are memorable and recallable when someone
searches for your product.

Success doesn’t come by chance but by design. Every step is calculated and executed with precision.

Keep the momentum going by not getting distracted by unproductive events. What you could do when you are on a winning streak, how to push ahead and leave the competition behind. Leverage and increase your winning momentum. Learn how to create your own head start.

Revisit your current strengths and learn how you can raise the odds of winning.

Acquiring new insights and skill sets is key to stay ahead. In order to stay ahead of the game, new information, new knowledge and new skill sets are the way to go. With added firepower to the arsenal, winners will continue winning.

The game is always changing, so why shouldn’t your plan change too? Being too long in any business may require new motives to push yourself or your staff forward. Personal goals change may have to change to suit new aspirations. In this module, participants will get the bonus of examining the demographics and data which motivate sales people based on close to two decades of research.

Creating a winners mind-set. What you choose to focus on will affect your performance and your performance will affect your outcome.

Employees will be more motivated once they understand and concur with the new policies and decision. Workplace harmony is increase many folds as management has the ability to muster support at every occasion. Teamwork and productivity will be significantly improved.

Lively Presentation, Table topics for discussion, Multimedia presentation.

In this mind blowing program, participants will discover what these 9 character traits which are the DNA makeup of ultra-successful individuals. These traits make them very successful. Can these traits be replicated for you to achieve the same success?

Extremely beneficially for:

• Entrepreneurs
• C-Level Executives
• Sales professionals
• Anyone who want to increase their Success Quotient

The speaker will not only share what these 9 traits are, but also share many key-points on how  individuals can raise their game in order to be more successful. There will be many thought provoking scenarios which will enable them to see things differently and re-strategize their personal game plan.

The ultra-successful have strong extreme behaviour profiles. This is what makes them stand out from the rest. Christian Chua will explain how these traits work for the billionaires and how individuals can adopt these traits to significant measure and also achieve breakthrough success.

This activity identifies the existing resources available in the organization and how these resources could be used for other effective and productive means.

In this activity, participants are made to travel to the future and visualize what the organization will positively look like. This allows the staff to have the free flow of ideas in a simulated environment of limitless resources and constraints. This is to spark off a plethora of new ideas.

Contribute a massive factor in how people form their impressions. A lost look or a nervous grin during a presentation or while taking questions can destroy the leadership image instantly. Our trainer, a world-renowned body language expert, will be able to give valuable pointers on how to maintain executive presence even during high pressured situations. A highlight of this workshop is training on Facial Expression. Facial expression can communicate powerfully in a non-verbal manner. Whether in a formal setting or to relate to the ground staff, we will equip your executives with this new set of skills that allows them to connect or express themselves effectively.

This is probably the most vital component of sustainable leadership. Leaders are often judged based on how they handle questions and difficult situations. The way they respond will determine whether they are people of substance and whether their peers will respect them in their position. We will also touch on the style of communication and word choice.

A successful executive should eventually learn how to sense the ground and know what works for their environment. To have a strong situational awareness and learn how to use the correct language and influence at the right time to win people over. To be able to adapt to different people using different leadership languages. The session is about winning people over and achieving the best possible outcomes.

– Lots of classroom interaction and participation

– Lots of thinking and communication exercises

– Lots of body language and facial expression exercises

– Lots of video examples for analysis and assessment

– Case studies and hands-on communication exercises

The teaching sessions will be energetic, thought-provoking, and engaging. It will leave your participants thought-provoked and a shift in mindset. The teaching on Facial expression would be something new to most as the trainer breaks down individual expressions and how these expressions have a psychological effect on the listener.

The Case studies will be another highlight of the workshop. We will play various videos, and the participants will study and analyse the speech content and body language. They will then present what they like and don’t like about the way the person presents. Videos will include Celebrities, politicians, and TV personalities, making public statements or how they handle a TV interview. They will analyse the speeches and see how they can learn or improve.

The final exercise will be a hands-on activity where teams choose a topic and take opposing sides. They will communicate with each other trying to influence each other’s opinions.

Unlike a debate, where people argue to win, this exercise is about winning others over and not winning the argument.

Participants will have lots of classroom practice on different responses during difficult situations. Your executives will have a chance to practice the methods and tips that we share in the class. They will improve from their mistakes and the mistakes made by their fellow participants and improve how they handle difficult situations. We will give them opportunities to present, and the trainer will provide helpful suggestions on how they can improve.

– A strong understanding of how to conduct oneself and project a strong leadership image.

– Having a strong executive presence

– Lead their team better

– Able to handle the position and duties entrusted to them

1. Adapt your approach to different people through understanding human profiling.
2. Understand why conflicts happen and how to avoid them.
3. Learn how to respond tactfully when faced with tension or disagreement.
4. Use appropriate language that will calm difficult situations and people.
5. Know the difference between dangerous words and dependable words.
6. Use effective influencing skills to positively affect the outcome of every situation.
7. Develop your people skills to create concord instead of conflict.
8. Improve your communication skills and increase co-operation and collaboration.
9. Practise assertive behaviour that will help control and defuse difficult situations
10. Build relationships that will improve workplace harmony, morale and motivation.

1. Understand conflict and why some people can be challenging
2. Triggers that provoke negative attitudes and difficult behaviour
3. Analyse different personality types with a special human profile
4. Learn how to handle each unique personality type effectively

1. Words to use and language to avoid in all your business dealings
2. Applying effective listening skills to defuse difficult situations
3. Gaining control of situations by acting more assertively
4. Successfully communicating ideas and viewpoints to achieve a positive outcome

1. Step-by-step methodology for applying influencing skills
2. How to present ideas convincingly and persuasively
3. Choosing the right behaviour to influence positive outcomes
4. Using empathy when dealing with difficult situations

1. How to make simple but effective attitude changes that reap beneficial outcomes
2. Using co-operation and collaboration to increase motivation and teamwork
3. How to change people’s way of thinking by winning their confidence
4. Benefits of building great relationships and winning bonds

1. Explicit Body Language. The reading of big movements and gestures.
2. Micro expressions. The reading of subtle facial expressions.
3. Speech Analysis. Looking of for the hesitation, pauses, rhythm of speech and choice of words.
4. Cold reading skills. Ability to profile people from the clothes, purchases and decisions they make.
5. Situational Analysis : Taking the surrounding into context before making a judgement.
6. Profiling : Understand Character Type, Behaviour Type, Thinking Patterns.
7. Spot diagnosis : The ability to read ‘tells’ based on medical symptoms on the body.

Even if you think you already know something about body language, facial emotional reflectors are much more involuntary and unconscious reactions.

It is hard to conceal what you are actually feeling. These traces of evidence of truth will appear as a brief, involuntary facial expression revealing how one really feels and thinks behind those spoken words or actions; or what one is trying hard to conceal.

You will be taught how to set up the right questioning environment that will expose maximum emotional reflectors of your subject. This has proven very effective even against the most trained individual. Former President Clinton was caught lying about his affair with Monica Lewinsky using these techniques.

The people around you leave hundreds of these signals every day. Learn how to catch these signals and use them to your advantage.

Who Has The Ability To Detect Emotions?

• Only 50 out of every 20,000 people are naturals when it comes to reading body signals.  i.e. 0.25% of the population
• The average person barely notices 15% of these hidden expressions.
• Few people are likely to be 100% accurate all the time.
• However, with keen observation and honing of this skill, you can increase your ability to 80-95% accuracy i.e. close to becoming a human lie detector.
• Men and women have the same level of accuracy potential.  Gender difference does not affect their ability to discern accurately.

Corporate Skills Acquisition 

1. Critical skill for the recruitment of new staff or team members.
2. To be able to make better decisions when making purchases. I.e. questioning a salesperson and watching for any signs of deception.
3. To avoid being deceived by staff, (family, friends) and acquaintances.
4. Useful for conflict resolution in organization. i.e.: How a person is feeling during a conflict. Finding out the truth during a conflict, who is lying and who is genuine. Who stole from the inventory?
5. Knowing how to question correctly and get the answers you want.
6. Being a more effective salesperson by mastering Body Language and *Cold Reading Skills.

Become an Effective Communicator

1. To build better relationships with family, friends and colleagues, knowing how to relate to them in a more beneficial manner.
2. To know exactly how others truly feel and to avoid conflict.
3. To communicate more effectively as you are able to sense your audience accurately.  (For Public Speaking)
4. Enhance counseling skills and to be able to detect non-verbal sub-conscious communication by people who may not want to face the truth. Often, they verbalize words they don’t mean.

 Personal Effectiveness

1. To be more conscious of your own body expressions. This is useful for people in the drama or acting circuit or anyone who are concern with personal image.
2. Maximize your advantage.  Act on the privilege information and be a more effective individual.

• HR Personnel – Increase your ability to recruit the correct candidate. Uncover the truth during the interview.
• Law Enforcement Officers (Police/ Private Investigators/School disciplinary officers/ Immigration officers/ Security Personnel). You will be able to detect the deceptions more accurately. Be a human lie detector. Spot the nervous one by the person’s body language.
• Purchasers: You will be able to detect the untruthful claims of the sales person.
• Teachers and Public Speakers: Sense your audience accurately and strategize your presentation to suit the emotional state of the audience. Know how to handle your peers and students. Identify the problematic characters before the problem arises.
• Management (CEOs / Principals/ Business Owners/Human Resource Personnel) Acquire the ability to read the emotional reflectors and lead your team skillfully. Know how your key personnel are feeling over a new assignment or policy.
• Counselors / Care givers: Master the ability to read your candidates’ emotions accurately and discover what they refuse to tell you. Increase your ability to empathize with your candidates by knowing exactly how they feel..
• Individuals who want have a tenacious appetite for personal development. Use these skills in numerous given situations.
• Trainers who are looking for a Certified Practitioner Certification in this field to enhance your net worth.
• Parents – Know exactly if your child is not telling the truth or not and avoid wrongfully hurting them or falling into their deception plans.
• Actors: Understand how to reproduce a realistic emotional expression. Be a more credible actor.

The trainer will acquaint you with both the basic and advance emotional reflectors.

• A glossary of professional terminology of this science is taught.
• You will go through a series of facial expressions and body expressions exercises where you will learn how to identify the hidden emotions.
• You will be taught how to use Questioning techniques towards your candidate to achieve your objectives.
• There will be workshop dynamics that will further enhance your ability to read emotions accurately.
• You will be taught how to cold read. (Cold reading is the ability to pick up clues that reveal much about a person from what he owns/ wears / associates with/ likes and dislikes).
• You will be put through a final test and candidates will be given a certification of Junior Practitioner.

• You will be more aware of the emotions of the people around you.
• You will be able to sense the room for negative vibes.
• You will be able to read people more accurately with this special skill, a skill that the common people call intuition.
• You will never been fooled by lies again.
• You will reduce costly mistakes from deceiving-individuals.

Acquire the piercing ability to read and perceive emotions, clues and subtle signs, no matter how minute, brief or small they are displayed. Use this knowledge and privilege information to better adapt to one’s environment or circumstances.

This program goes far beyond what you will ever read in the books, and we pride ourselves as the most advance body language training provider in Singapore.

You will be able to read through a person even if they have things they:

• Don’t say
• Can’t say
• Unconsciously reveal
• Intentionally conceal